Shipping policy

Shipping & Delivery Policy

This Shipping & Delivery Policy applies to all orders placed through HOT CATS’s official US website. We fulfill all customer orders and ship to domestic US addresses via our partnered logistics carriers.

Below is a full breakdown of shipping rates, delivery options, processing timelines and official terms to deliver transparent shopping for our customers.

1. Shipping Fees & Eligibility

All shipping charges are calculated based on your pre-tax order subtotal and selected delivery speed.

  • Free Standard Shipping: Complimentary standard delivery for all US domestic orders totaling $79.90 or more (before tax).

  • Standard Flat Rate: A fixed $9.88 shipping fee applies to all orders under $79.90 (before tax).

  • Expedited Flat Rate: Fixed $15.88 expedited shipping for faster delivery, available for all order amounts.

Important Note: Shipping fees are non-refundable once your package has dispatched from our fulfillment center. This rule holds for returns, post-shipment cancellations, or delivery delays.

2. Order Processing Time

Processing windows exclude weekends, US federal public holidays, and global holiday shutdown periods.

  • Standard Items: All standard in-stock pieces will be processed and shipped within 1–2 business days after full payment confirmation.

  • We will send an automated email alert if your order processing is delayed beyond our standard timeline.

3. Delivery Options & Estimated Timelines

Two shipping tiers are available for all US domestic orders; all stated delivery windows are estimated and not guaranteed.

  • Standard Shipping

    • Estimated transit time: 5–11 business days after dispatch

  • Expedited Shipping

    • Estimated transit time: 3–5 business days after dispatch

Delivery hold-ups may occur due to extreme weather, holiday shopping peaks, regional courier backlogs, or unforeseen logistics disruptions. We will notify all customers via email in the event of major shipment delays.

4. Shipping Address Edits & Modification Rules

  • Please verify all shipping details thoroughly at checkout; inaccurate address information will lead to delivery delays or failed shipments.

  • Address updates are only permitted while your order is still processing, prior to dispatch.

  • No address adjustments can be made once your package has left our fulfillment facility.

  • If your shipment is returned due to an invalid address, you will be responsible for all re-delivery shipping costs.

5. Order Tracking & Delivery Notifications

  • Once your order ships, you will receive a dedicated Shipping Confirmation email containing your unique package tracking number and a direct courier tracking link to monitor your shipment.

  • You can also view live tracking data anytime by logging into your account.

  • We will email you promptly to notify you of any logistics issues, such as packages stuck in transit or delivery exceptions.

6. Risk Transfer & Shipping Insurance

  • Ownership risk of loss, theft, or product damage transfers to the buyer the moment our courier takes possession of your package.

  • Insured Shipments: Our team will assist you with full insurance claims for lost, stolen, or damaged parcels.

  • Uninsured Shipments: Maximum compensation is limited to the courier’s standard liability cap per package.

7. Undeliverable & Returned Packages

Any package marked undeliverable (incorrect address, recipient unavailable, customer delivery refusal) will be sent back to our returns warehouse. Upon receiving the returned parcel, you have two options:

  1. Pay the full applicable shipping cost to reship your items to an updated valid address;

  2. Request a partial refund, minus the original shipping charges and applicable restocking fees for returned merchandise.

All unclaimed returned packages with no customer response within 30 calendar days will be classified as abandoned goods, and no refund will be issued.

8. Contact Information

For inquiries regarding shipping charges, live delivery status, or order processing timelines, please reach out to our support team.

  • US Official Business Address (Legal & Logistics Correspondence):

     FGGJTNBGNCR LLC

    11975 Seaway Rd, Gulfport, MS 39503, United States

HOT CATS reserves full rights to revise this shipping policy at any time. All policy updates will be published live on our website.