FAQ

Do I need to log in to my account to shop with you?

No, you don't. You can make purchases and check out as a guest every time.

How do I create my account quickly and accurately?

It's quick and simple. Just click "Login/Register" at the top of the page, then select "Create An Account." Fill in your details and you're all set. Your information will be saved for next time, making future orders faster and easier.

Do I have to pay customs fees or import taxes?

No – we cover all customs and import fees on our end, so you won't have to pay any additional charges.

How do I pay for my orders?

We accept payments via Shop Pay and Shop Pay Installments, as well as all major credit and debit cards, including:

  • Cards: Mastercard, VISA, American Express, Diners Club, Discover
  • Wallets: Apple Pay, Google Pay, PayPal
Can I amend and cancel my order?

Orders can be cancelled within 24 hours.

How long will it take to receive my order?

Please refer to the shipping information shown at checkout for the most accurate estimate (US delivery: 5–11 days). Once your order has been shipped, you will receive an email with your tracking number.

What is your return policy?

You may return your order within 30 days, including the shipping time.

How can I contact you if I have a problem?

You can reach us at support@hotcats.shop– we're happy to help with any questions or concerns.